Healthcare loves new ideas that promise even a glimmer of improvement. Every new approach brings hope that maybe this will fix healthcare.
We believe that some one, or some thing, will put everything right.
Like Princess Leia, we believe our only hope exists but disagree on where to find it. (Video clip: “Help me Obi Wan Kanobi you’re my only hope.”)
We can organize fads or solutions by the level at which they promote their change.
Some believe specific providers will deliver an ideal healthcare system. We just need nurse practitioner led clinics; more nurses, nursing assistants, more doctors…
All providers overlap in the services they provide. But healthcare’s far too diverse for us to believe one type of provider can be healthcare’s only hope.
‘Team care’ used to guarantee thoughtful nods from audiences. Specialized teams promised to solve everything from education to quality and efficiency. They help. But they don’t make individuals and organizations obsolete.
Many pundits believe something like Kaiser Permanente offers healthcare’s only hope. Organizations and process solutions hold promise for operational efficiency. KP seems to deliver great patient service and holds collectivist values many find attractive in Canada. But they only serve select populations and have had to close down in some locations.
- Private business?
- The free market?
- Organized religion?
Should we place our only hope in government?
If so, which level of government?
- Municipalities don’t get enough help from the province.
- Provinces continually ask for help from the feds, so clearly they can’t provide healthcare by themselves either.
Maybe a national plan would solve everything, like the British NHS we copied in the 1960s?
John Roberts served as a Liberal cabinet minister in the Trudeau and Turner governments. In 2003, he wrote an essay in Searching for the New Liberalism: Essays in Renewal. He wrote that since the 1930s,
“…government departments multiplied and expanded, and a plethora, almost uncountable, of crown corporations was established.”
“Government was poor, however, at managing for a variety of reasons — the political processes of government militate against flexibility, decentralization and the delegation of responsibility; personnel management, an essential instrument of management, remains largely outside the hands of political direction; government does not have profit as a bottom line objective and therefore finds it difficult to apply as a means of bureaucratic control; the objectives of government are as mixed and as varied and as contradictory as the members of society. These amorphous purposes, the lack of precision in purposes, make public management cumbersome rather than streamlined.”
Roberts, a believer in big government, says government cannot manage because:
- Government resists flexibility, decentralization or delegation
- Government struggles with personnel management
- It has no bottom line for bureaucratic control (unlike profit in business)
- There are too many objectives
- Purposes are amorphous and imprecise
Healthcare’s Only Hope?
Here are some steps we might consider instead of searching for Obi Wan:
1. Stop looking for healthcare’s only hope. It does not exist. Complexity requires complex solutions.
2. Empower providers. Explore how ALL PROVIDERS can work to the full scope of their expertise. Not just nurses and pharmacists (as the latest only hope for healthcare). Doctors could supervise other providers in large clinics much like dentists.
3. Liberate, don’t regulate. Instead of saying “You can’t do that” we should say, “Show me how well you can do it.” Let individuals, teams, organizations and social institutions prove their worth in the results they deliver.
4. Challenge veto power and special interests. We are immobilized in a system where every stakeholder can insist why everyone else cannot do something or change the way they currently work. Everyone has veto power. Everyone can say “No” – Regulatory colleges, unions, associations, hospitals, and special interests. No one allows anyone freedom to prove their worth.
5. Innovate, experiment and learn. Stop thinking healthcare is so concrete, so specialized. Most things do not have ONE obvious answer. Focusing on innovation, experimentation and outcomes could move us beyond our devotion to rigid ideas of evidence (logical positivism) without falling into postmodern relativity.
6. Challenge hegemony wherever it exists. Arbitrary governing authorities that regulate, legislate and manipulate healthcare according to their own vision of utopia guarantee stagnation.
7. Get government out of management. Only pride, power-lust or ignorance insists government manages best. Bureaucrats are not business leaders. Healthcare deserves the best leadership and management expertise available. Youthful poli-sci grads are great for many things, just don’t ask them to manage healthcare.
8. Empower Patients. They’re smart. For the most part, patients do not need, or want, to be passive, obedient recipients of healthcare largess. Patient empowerment and accountability offers a huge untapped opportunity to reform healthcare.
9. Diversify labour. Who, besides the unions, benefits from having 98% of the hospitals unionized in Ontario?
After we tackle these issues, we could examine hospital ownership, public health mandate, CCAC, LHINs, and much more, all within a national insurance plan like Medicare.
What to you think? Are we searching for healthcare’s only hope? Are we putting too much faith in government to save us? Are we hoping to find some other super-solution for all that ails healthcare?