Doctors and Medicare: Worker-System Mismatch?

american sniperMedical students fight to do disgusting procedures. Most people find some parts of doctoring attractive, but other parts look unimaginably repulsive.

Medicine requires unique people. Doctors carry certain assumptions long before they start medical school. Training deepens those ideas and hones new attitudes and behaviour.

Here are some ideas doctors believe about

Work:

  • Hard work pays off.
  • Delayed gratification does too.
  • Risk and sacrifice determines rewards.
  • Reward must be earned.
  • Excellence exists; all workers are not identical.

Knowledge:

  • Knowledge grows and builds on the past.
  • New information should inform current practice.
  • Innovation breaks some rules.
  • We should follow where the evidence leads.

Character:

  • Actions have consequences.
  • Self-reliance – you write your own exams and perform your own lumbar punctures.
  • Confidence – make a decision and act on it even in the face of limited information.
  • Self control – keep emotions in check, be calm in crisis, practice decorum.

Whether by nature or training, all professionals possess a unique bent. Professionals work best in places that presuppose the values and tendencies that contributed to them becoming those professionals in the first place.

Workplace design follows provider function.

Medicare

Politicians designed Medicare to meet political ends, not universal care. The Canadian healthcare monopoly lags far behind other universal healthcare systems (Commonwealth Fund Report). Ideas and values follow the presuppositions of our system so that:

  • Politicians disparage hard work as greed.
  • Academics promote rigid guidelines.
  • Administrators create definitive policies.
  • Regulatory colleges punish rule breaking.
  • Non-medical workers demand respect but defer risk.
  • Risk does not increase reward. Government pays similar fees regardless of age and complexity.
  • Promotions follow seniority, not performance (for non-medical staff).
  • New information matters less than stakeholder influence.
  • Ideology trumps evidence.

Doctors and Medicare

We don’t hire sumo wrestlers as jockeys or morticians as cheerleaders. We want stockbrokers to think and act differently than kindergarten teachers. We hope firemen follow fewer rules than building inspectors.

Every decade politicians and bureaucrats work to reshape Medicare in their own image. Eventually, the system cannot tolerate the professionals it was created to fund.

What do you think? Are doctors square pegs being forced into the round hole of state run healthcare? Do patients need different doctors or a different system?

Family Health Teams – Ideal or Extravagant?

Family Health Team Halton HillsSome patients get special care in Ontario. Twenty percent of patients have priority access to extra, insured services with very short wait times. Government apparently spends 60% more for the privileged care. If you roster with a Family Health Team, you could get some too.

In Family Health Teams, social workers handle mental health concerns.  Pharmacists review complex medication lists and track INRs if required.  Dieticians help with diabetes, high cholesterol or obesity. Nurses offer smoking cessation programs where they counsel, support and follow patients trying to quit. And much more.

Family Health Teams (FHTs) include family doctors, nurse practitioners, nurses, social workers, dieticians, pharmacists, support staff, administrators, other professionals and sometimes part-time medical consultants.

The Ministry of Health website says:

Family Health Teams were created to expand access to comprehensive family health care services across Ontario. Since 2005, 184 Family Health Teams have been operationalized through five waves of implementation, with the last 50 implemented in 2011/12. There are currently over 3 million Ontarians enrolled in Family Health Teams in over 200 communities across Ontario.

Getting a spot in a FHT feels like flying first class: privilege, access and priority.

Family Health Teams have complex needs. A few of the issues include:

  • An additional layer of bureaucracy
  • Staff reporting changes (to admin vs. MD)
  • Sharing resources can cause strain – especially if FHT has multiple sites
  • MD leadership is largely unpaid
  • Multiple meetings
  • Complex governance: especially if aligned with hospitals, LHINs and teaching programs
  • Complex legal issues and contracts
  • IT infrastructure and maintenance
  • Attempts to contract MDs to another bureaucracy
  • On-call requirements
  • Continual checking and oversight of scheduling and care
  • Monitoring of staff activities
  • Patient complaint processes
  • Quality committees
  • Forms committees

Bureaucratic Method

Like many issues in health, everyone agrees on the general outcome. We all want high quality care designed around patients’ needs. But we disagree on how to get it done.

Politicians believe in bureaucracy. They place their faith in central control. They can take credit for projects that they control from the top. Politicians need special projects like FHTs to demonstrate how they’ve added value to healthcare.

Bureaucrats believe physicians are mostly incompetent at managing primary care. They interpret doctors’ pleas for necessary services as greedy requests for more income. Bureaucrats think they can arrange better healthcare than doctors, if they manage and control it themselves.

We already have government owned, staffed and managed practices in Ontario. There’re called Community Health Centers. They work very well in specific communities but seem too expensive to offer everywhere.

FHTs provide an attractive way to offer care. No one debates that. If we spend 60% more for any service, we expect some improvement. We need to ask whether we could get the same or better outcomes for the same investment.

A Better Way

Nothing beats the efficiency and personalized patient attention offered in a small clinic. Even large clinics function best when broken into teams or pods so staff can develop relationships with patients and with each other. Primary care is a service, not a product. Great service is personalized, local, prompt and meets individual needs.

Instead of building bureaucratic monoliths, governments should consider giving extra funding to family doctors. Let small teams of physicians show how funding changes outcomes from a baseline. Let them hire and build allied teams. Government could reward high performers with even more funding for new, creative solutions.

Politicians give family doctors low fees and then complain about less than ideal care. Those of us working in FHTs love them but know they’re probably too expensive to offer everywhere. Instead of trying to reinvent primary care, politicians might consider letting front line professionals prove how well they can provide care free from bureaucratic baggage. I suspect it would improve patient care for much less cost.

photo credit: haltonhillsfht.com

What Else Did Winkler’s Report Say? OMA-MOH

winklerYou probably shouldn’t read all 7 pages of Justice Winkler’s report. Hoskins only needs two lines from the 2nd last paragraph. He shared a link to Winkler in his news release.  As far as the Minister of Health is concerned, the retired Chief Justice silenced debate with:

“In the circumstances, I would urge the OMA to reconsider its rejection of the Ministry’s Proposal. Similarly I would urge the Ministry to not resile [deviate] from its final offer.” 

Hoskins tweeted,

We had an umpire and he sided with us, not the OMA. It was a fair proposal. And a fair process.” And again“It was a fair offer. Our mutually agreed-upon conciliator (retired judge Winkler) told the OMA to accept it. They didn’t.”

It seemed that way to me too, at first. Winkler sided with government, the end. But after a few deep breaths, I tried to understand why such a highly regarded judge would “…urge the Ministry to not resile…” It didn’t make sense.

Winkler said a 3 year deal

“…would afford the Parties the time required to focus on…the systemic issues threatening the sustainability of Ontario’s publicly funded health system. If the Parties can take advantage of the opportunity that the Task Force provides to them, they will have provided an invaluable service to the citizens of our province.

What was Winkler talking about?

Winkler’s Report

Since Hoskins made the report public, we’d better discuss it.

A major section, almost 20%, tackles system change. Winkler dares to mention political kryptonite. He asks for review of our publicly funded healthcare system.

If we listen carefully, the 5 paragraphs on pages 6 and 7 may be an historic turning point.

1. Pressing Need

“At the start of the Conciliation it became obvious to me that there was a pressing need for a collaborative dialogue analysing the current system of financing of the delivery of physicians services.”

No surprise here. He believes that a “pressing need” exists to analyze the “current system of financing” MD services. So do many others.

2. Collision Course, Sustainable?

“Absent some rationalization, the system may not be sustainable. Thus, the consensus emerged that without systemic changes to the health care system, the Parties seemed to be on a collision course so that a PSA [Physician Services Agreement], at some point in the future, may not be achievable.”

Does a collision course without systemic changes sound a bit alarmist? Winkler worried that an agreement might be impossible between the parties “at some point in the future“.

3. Review MD Services and Transform the System

Winkler offers two places to start.

“I introduced two initiatives which were intended to be separate from the PSA: The Task Force on the Future of Physician Services in Ontario (the “Task Force”) and the Minister’s Roundtable on Health System Transformation (the “Minister’s Roundtable”).

Both the Task Force and the Minister’s Roundtable would include representatives of important stakeholders in the health care system, especially the public. The purpose of the Task Force would be to conduct a long-term study and analysis of the sustainability of Ontario’s healthcare system with the mandate of advising and making recommendations for systemic changes to the delivery and funding of physician services.

The Parties’ agreement to embark on these initiatives was an important development as it enabled them to focus their discussions on the pressing matters required to agree on the 2014 PSA, with the comfort that the broader systemic issues impacting the sustainability of health care in Ontario would be appropriately and collaboratively addressed in a larger forum. I tabled language that reflected the substance of the consensus reached in these two important areas.”

He says neither government nor physicians can fix the system by themselves. We need a 3rd party to recommend how to change the funding of physician services and broader system issues.

Did Winkler question the fundamentals of publicly funded healthcare? He seems to. He asked to review how physician services are funded. MD services currently rely on tax dollars 100%. Was he asking for a review of whether tax dollars were the best way to fund all physician services, or was he just asking to review how taxes are collected and disbursed?  Or did he mean something else entirely?

Ignore Winkler

Will we listen to what Winkler says in his report, or will we make it say only what we want to hear? Will we pick favourite lines and ignore the rest?

Clearly the government loved part of it. Hoskins dismissed the need for system change tweeting that, “We accepted his proposals. It is the year over year increases in billings that he said was unsustainable.” I guess I’d try to read it that way too, if I was in his position. But the judge did not say to cut fees and make plans for more. There’s massive growth in patient need for medical services with 140,000 new patients in Ontario each year. Hoskins’ reduction of the report to nothing but billing increases seems trite.

Will the government allow an objective examination of our system? Will they follow advice wherever it leads?

A task force would not suggest more of the same. If politicians insist on standing on Winkler’s report, we should ask them to stand on the whole thing. Support for cuts rests squarely on review of the system. You cannot have one without the other.

How do you read the report?

photo credit: globeandmail.com