Medicine Beyond Technical Wonder: Intentionality

DSC_0469[Note: this post tackles a complex corner of medicine.  I left out bold and italics skimming tools since I couldn’t figure out a way to summarize it more than it is.  Cheers.]

Some say ‘medicine has lost its way’ and become a technical discipline focused on fixing broken physiology. The doctor-patient relationship requires human compassion and care in so far as they further a physician’s ability to perform real clinical work: diagnosis and treatment.

Intentionality fills nearly every aspect of the doctor-patient relationship. Intentionality, the collection of abilities by which our minds form concepts about other things, includes our capacity to comprehend, understand, believe, hope, and perceive. These operate toward something else: patients understand treatment; physicians believe what their patient tells them. Understanding and believing are always directed toward something; they never stand by themselves. We understand something; we believe something.

Intentionality forms a core element of the doctor-patient relationship which itself is the heart of clinical care. Intentionality cannot be reduced to physiology or material explanation. It belongs to a different category than matter and energy. Still, intentionality plays a critical and ubiquitous role in medical care.

Medical science impresses with technological success won by reducing everything to physiology (matter and energy). Over the last 100 years, the powerful tools of reductionism and materialism have come to enjoy an elevated cognitive status. Things that exist materially and can be explained with a reductionist heuristic exist more certainly than those that cannot.

With the growth of medical science and material explanation, physicians have become experts at diagnosing and fixing disordered physiology. Expertise and success foster increased trust in the reductionist, mechanistic heuristic such that it becomes more than a tool. It becomes an all encompassing philosophy of medicine; a meta-narrative of clinical care. Physicians are most certain when managing physiology. In fact, we now define quality by technical expertise and outcomes, and negligence by technical failure. Lack of skill on the human elements of clinical care gets viewed as negligent only in so far as it negatively impacts physiologic outcomes: the important work of medicine.

Medicine (quite possibly society as a whole) has allowed one way of knowing and explaining, one epistemology, to attain a status far above all other ways of knowing. Law, business, psychology, art – all of the humanities – hold maximum sway only in proportion to their ability to explain themselves materialistically.

Medicine needs to build its own heuristic – its own philosophy of clinical care – that encompasses all the data self evident in the doctor patient relationship. Medicine cannot let basic science define what is most true or most important about the doctor patient relationship. Medicine cannot allow only data that fits into materialist explanations to hold an elevated cognitive status without patients feeling a loss of the human elements of clinical care.

We need to retain materialist explanation as a tool in clinical care, but build our own philosophy based on the core of medicine: the doctor-patient relationship. Highlighting intentionality will take us on a first step toward a fuller philosophy of care.

Healthcare Accountability vs. Healthcare Incentives

Power Struggle Between a Man and a WomanWar erupts when:

Bureaucrats demand accountability without expecting to pay for it.

Physicians expect incentives without any accountability for outcomes.

We need both. 

Accountability without payment = slavery.

Incentives without accountability = robbery.

No accountability or incentive = retirement (or tenure, or union seniority, or sinecure)

We need rigorous accountability AND meaningful incentives.  We need system leaders to be comfortable with both.  We need experts able to align incentives and reward outcomes that benefit patients.

But, accountability presupposes freedom

Accountability must be demanded inversely to the amount of rules given:

If payers micro-manage every system process and detail, they remove freedom from providers and have no right to demand accountability. 

Give providers freedom, then demand accountability.  It makes no sense to demand accountability without giving providers freedom to deliver results.

What do you think?  Do we need more accountability?  More incentives?  More freedom?

Avoiding Patients – How Docs Defend It

Paternalism

I convinced myself I was dying of prostate cancer last year.  Turns out, I was drinking too much coffee.

Patients often seek help for things that turn out to be pretty simple.

They laugh afterwards.

Phew!

Thank God it wasn’t cancer.

Many physicians sincerely believe that their staff can safely dismiss a patient’s concern over the phone, or put off seeing a patient for days (or weeks!).

By the time someone has ramped up the courage to seek help, his anxiety has peeked; he can’t take it any longer.

Patients finally give in and get seen; like Lightning McQueen finally going to buy some tires in Cars:

Lightning McQueen:  All right, Luigi, give me the best set of black walls you’ve got.

Luigi:  No, no, no!  You don’t know what you want!  Luigi know what you want!

Avoiding Patients

When patients want to be seen in the office that day, physicians argue that:

  • They know it’s not a serious problem.
  • They know it can wait.
  • They know the patient will be fine.
  • They know best.

Patients often think they need medical help when there’s nothing medically serious going on.

But, unless physicians get radically committed to understanding and meeting the perceived needs of patients, medicine will lose the privilege of caring for patients’ concerns or be tolerated begrudgingly until some better option comes along.

How soon would you like to see your family doctor if you called for something that really worried you?  Do you like getting a “We know best” attitude?  Do you like having to worry while you wait for an appointment?