Most rulers love popular advice, not honest criticism. Popular advice mixes two parts flattery plus one part suspicion plus 3 parts repeat-what-the-ruler-already-said using your own words. Great rulers despise it.
Medicare almost never has great rulers. Most politicians like to hear experts that congratulate accomplishments (flattery), question doctors’ motives (suspicion) and decorate party platforms with voice-overs from academics.
Doctors must learn to kowtow or get ignored by government. When clinics struggle to pay office staff, doctors must hold their nose, bite their tongues and offer popular advice. Doctors must kowtow to politicians to be included or face being left out of healthcare with left-overs.
Doctors Kowtow
Politicians and bureaucrats enjoy life when they don’t have to waste time engaging doctors. Whether it’s Health Links or Primary Care reform, government has a long resume of coming up with grand solutions, excluding doctors by design.
“You’d better be on the agenda or you’ll be on the menu!” Experts advise.
Do physicians compromise to get on the agenda? Do they avoid speaking out against inefficiency, waste or injustice?
Too often, doctors keep quiet to get included in a process. They reason it’s better to keep quiet about injustice than risk being thrown out of the inner circle.
Workers vs. Stakeholders
In successful businesses, workers speak up to improve operations. Employees risk their jobs if they keep quiet about waste or inefficiency. Companies must innovate or lose out to competitors who do.
In nationalized monopolies, workers speak up as citizens to improve their own lot and the interests of the stakeholders they represent. Stakeholders risk their lunch invitations to Queen’s Park if they speak out about waste or inefficiency. A nationalized monopoly does not need to innovate. It cannot lose.
Whine vs. Challenge?
At every level, Canadian healthcare encourages kowtowing and whining instead of rigorous challenge. Everyone tends to support the party line for fear of being left out of the political process. Ultra-sensitive to voter opinion, politicians would rather hear popular advice and keep their public image untarnished than hear rigorous challenge and risk re-election.
Now, more than ever before, Medicare needs doctors to be recklessly honest. Yes, reckless. Ontario’s doctors have nothing to lose right now, and patients have everything to gain. As things get worse for patients from Wynne’s cuts and underfunding, voters will lash out at government and doctors. They will demand to know why doctors didn’t speak up about mismanagement. They will despise doctors’ attempts to placate politicians.
If political rulers truly care about Medicare, they will welcome critique from outside groups. They will detest popular advice and flattery. They will refuse to listen when doctors kowtow, and doctors will refuse to try.
photo credit: economist.com