Autopsy of Canadian Healthcare by Dr. W. Gairdner

Trouble with canada stillWarning: this post will anger, no matter your political stripe.  At just under 1500 words, it’s longer than usual.  Don’t dismiss the comments; be ready to argue the issues with evidence.

Dr. William Gairdner, retired English professor, writes a 45 page critique of Medicare in a chapter titled, “Medical Mediocrity: An Autopsy on the Canadian ‘Health Care’ System”, in his book “The Trouble With Canada…Still” BPS Books, Toronto, 2011 (p 284-329).

He upsets all of us, left and right, with an unfiltered critique of Medicare.  His jeremiad stings and cuts, but we need to hear what he says.  Here are some highlights [italics original].

Dr. Gairdner writes that, in light of Canada spending 183.1 billion on healthcare in 2009 and increasing at 6.5% per year,

“I think Canadians should demand a lot more.  But I will explain how we are powerless to do that now because we surrendered our freedom of medical choice many decades ago when, like sleepwalkers, we accepted without much protest a top-down bureaucratic control of government-rationed medicine, and we and our physicians fell under the threat of criminal punishment for attempting to exchange our own money for the treatment of our own bodies, as we had always previously done.

The same citizens who would scream bloody murder if told that from now on they could buy or rent only a government-made home, or had to buy and wear only government-made pants, dresses, and shoes, or had to purchase and eat only government food, suddenly thought it quite normal to have politicians dictating, regulating, and rationing the quality and amount of health care they would be permitted to have for themselves, their failing parents, or their sick children.”

Healthcare consumes nearly 50% of provincial spending because

“…in a system offering unlimited ‘free’ health care as a right, there is no reason why it shouldn’t eventually climb to 75 percent or more.  This trend is inevitable because as human nature and economic theory have always predicted, the demand for an unlimited ‘free’ commodity is infinite.  Of course, nothing in life is free.  It is ‘pre-paid’ via tax extraction and/or debt financing, and whenever there is unrestricted demand, it must be strictly rationed…

…most are shocked to learn that no government health care system has any necessary relationship to the status of a population’s health, even though politicians in their quest for votes present them as if they do.  Japan, for example, which also has a universal public system, spends per capita about 40 percent less than Canada, but its population is far healthier than ours.”

In reviewing the history of our system, Gairdner says

“Our national ‘health insurance’ program is no insurance at all.  The very term is deceptive.  For like many other government programs…it is a sort of pyramid, or Ponzi scheme, by which the working young at the bottom bear most of the burden for the old at the top…Canada does not have a single penny of medical ‘insurance’ in a financial pool generating revenue to cover the costs of health care…our socialized medicine ‘plan’ is yet another cradle-to-grave welfare scheme intended to relieve citizens of all their health worries… [Politicians] rammed into public policy what honest health economists call an ‘open-ended scheme with closed-end funding.’”

He goes on saying

“…to make good on its new political promise, the State had to hand itself the legal power to supervise and to ration; that is, a State right to rupture the professional private relationship between physician and patient, to police the work of hospitals, to examine, proscribe, and dictate available services, to examine patient records without any knowledge of patients, and so on.”

Dr. Gairdner describes patients as trapped but devoted to their captors, a case of Stockholm syndrome.

In a section titled ‘Organizing Scarcity’, he writes

“People primordially fear illness and death, and physicians, from shaman to modern scientists, have always been perceived as holding a near-talismanic power over both.  With the rise of modern wealth came the potential for enormous tax harvesting, and politicians were quick to see that this power over life and death could generate deep feelings of gratitude and loyalty.  Could they take this power unto themselves?  ‘Health care’ provided innumerable situations and sound bites evoking public pity and concern – irresistible material as ripe for the front pages as it was for takeover by politicians wanting to be thanked with votes.”

In ‘Screwing the System’, Gairdner says that some MDs could defraud the system.  He writes that health economist Malcolm Brown said

“…some doctors, in an attempt to increase their incomes under medicare’s fixed lower rates, may resort to: ‘time shuffling’ (treating patients on overtime hours, to increase fees); ‘upgrading’ (the paying agency is billed for a service that pays more than the one actually performed); ‘injury enlargement’ (overstating the nature of the problem); ‘ping-ponging’ (referring to other physicians or professionals without sufficient reason); ‘service splitting’ (splitting the treatment into many smaller fee-paying parts); ‘phantom treatment’ (billing for services not performed); and ‘assembly line’ treatment (patients treated at too high a speed)….While no one can be sure how much of this is going on, suffice it to say that the perverse economic incentives built into any socialized system creates a perfect environment for such activities.  The physician doesn’t care (because he or she is ripping off an impersonal government); the patient doesn’t care (because ‘it’s free’).”

He goes on

“It takes some pondering to realize that in a socialized medical system patients always count as an expense, or cost to ‘the system,’ and physicians under socialism represent ‘a huge cost-generating entity’…This is why a hospital that has a limited public budget will be eager to skimp on or delay services, and will kick you out of your bed as soon as possible; but a private hospital is happy to have you feeling better before you go home – ‘Stay another day!’  The sour receptionist in the socialist hospital is not so happy to see you because you represent more damn work.”

An epigraph from the Supreme court reads

“The evidence in this case shows that delays in the public health-care system are widespread, and that, in some serious cases, patients die as a result of waiting lists for public health care.

– Supreme Court of Canada, Chaoulli v. Quebec, June 9, 2005

Gairdner mentions that in Britain, after which our system is modeled, in 1978 had

“…five health administrators for each hospital bed.  There are no such figures available for Canada, but rest assured there are a great number of health administrators on handsome salaries or contracts crawling all over Canadian hospitals right now, obedient to their political bosses (who pay them), arrogant to medical professionals and patients (who ‘drain the system’), all the while searching desperately for ways to cut costs by more rationing of care.  Socialism always results in a downward pressure on quality and an upward pressure on costs.”

He lists eight separate tiers to correct “the myth of single-tier medicine in Canada”, and discusses how elite athletes, incarcerated criminals, and workers compensation cases “go to the front of the queue.”

Gairdner quotes a former CMA president in another epigraph:

“You can’t force a citizen in a free and democratic society to simply wait for health care, and outlaw their ability to extricate themselves from a wait list.

Dr. Brian Day, former president, Canadian Medical Association”

He includes detailed statistics showing that

“…public medicine in the U.S. only runs at 7 percent of GDP, same as Canada.  The rest is not a cost, it is private investment by free people in their own health care and in the medical system that provides it.”

He ends with a list of solutions that include:

  1. Encourage all Canadians to carry ‘major medical and catastrophic insurance’, which is relatively cheap
  2. Eliminate first dollar insurance; bring in user fees
  3. Continue a public option for basic care with a user fee
  4. Allow private offerings to compete with public medicine
  5. Support only the truly needy with ‘free’ care
  6. Put freedom and responsibility back with individuals
  7. State must stop telling citizens how much of their own $$ they can spend on their own health
  8. Experiment with many more retail health clinics where services can be purchased and medications dispensed
  9. End the ‘lawsuit lottery’ by legislating a liability limit to malpractice suits
  10. Issue health insurance vouchers to the truly needy and chronically ill to purchase additional insurance
  11. Start medical savings accounts

I would encourage you to read the whole chapter, if you have time.  It’s impossible to capture even a fraction of the content.

How are we going to start the discussion?  How can we help improve healthcare in Canada?

Overregulated Medicare Stifles Innovation

RED-TAPERenovation nightmares entertain us on TV with stories about incompetent contractors working without a license, permit, or inspection.  It scares us into believing only government regulators can protect us.

Devotion to government regulation pervades Canadian thought.  Our respect for institution and authority makes us believe that bureaucrats and politicians know more about service than industry professionals.  We think regulation and inspection keep us safe.

Long before our overreliance on government, tradesmen, professionals and merchants formed guilds and associations.  They created cutting edge standards to identify the best in their industry.  Standards helped customers identify tradesmen and professionals who operated by a higher set of values.

Members applied to guilds and associations voluntarily.  Membership outlined qualifications and performance.  Loss of membership ruined reputations and income.  Over time, most guilds became bloated and wasteful, out-living their usefulness, but many influential associations survive today.

Canadians live with unreasonable faith in big government to provide and regulate healthcare.  Governments disappoint with cancelled hydro plants and mismanaged air ambulances, yet still we hold faith that big government will meet our healthcare needs.

Guilds have a vested interest in promoting innovation and excellence.  They want progress.

Government appointed regulators have a vested interest in preventing change, maintaining the status quo.  They want to crush outliers.

Guilds push the performance bell curve to the right; regulators keep the bell curve narrow, tall, and fixed.

Government regulators, by their very nature, cannot drive excellence and change.  They exist to limit variability.  They limit progress and adopt change reluctantly, years after everyone else.

Without excellence, average is terrible.  Only a heavy right hand side of the performance bell curve can make average tolerable.

If we want a truly great healthcare system, we need government to step back and provide space for professionals to make it happen.  It’s time for us to break faith with over regulation and make room for innovation and excellence.

 

(photo credit: blogs.telegraph.co.uk)

Medicare Dilemma: Equality or Excellence, But Not Both

Who wants average healthcare?  We want the best for our children and loved ones, not average.  Canadian Medicare can never deliver excellence, because it’s made to deliver equality.

bell-curve

Excellence does not occur by chance.  We design systems to produce and reward excellence.  But, Medicare hates reward based on performance.

Medicare delivers equal pay and equal performance, but not excellence.

Most big healthcare organizations are unionized in Canada.  Unions discriminate on seniority; the longer you work, the more you make.  Volume or quality of work does not change unionized income or job status.

But, we DO discriminate by punishing the very lowest performers.  Gross negligence will get you fired, or sent for remedial training.

So, more accurately, Medicare just refuses to reward excellence.  In fact, Medicare finds distasteful the idea that some perform better than average.

running raceEvery Olympic race has a few speedy people out in front, a pack in the middle, and a few of the slowest at the end.  Medicare denies that bell curves exist; that there’s any race at all.

Excellence requires effort, exposure, and risk.  Why reach for excellence to earn weak kudos from your boss and disdain from colleagues for making them look bad?  Inspiring leaders can squeeze out extra effort, but always backed by the promise of rewards: better pay, better positions, or better intangible benefits.

When we remove the concept of excellence, all measures of excellence, and refuse to reward excellence, we leave nothing for management to lever.  All that’s left is process and structure.  Management defines work that needs to be done and relies on punishment if it’s not done.  Punishment invites union scrutiny.  Performance management gets tried, found difficult, and left undone.

Refusal to reward excellence drives revision to the mean.  Everyone clusters around the average; the bell curve becomes narrow and steep…equal and safe.

When everyone’s performance is average, patients get average care.  Unless we have unlimited budgets, excellence can never show up, except by chance or revolution.

Do we care about excellent patient care, or provider equality?  In times of fiscal restraint, ideologic commitment to equality cheats patients of excellence by offering only average healthcare.

(photo credit: blog.ubc.ca)